VIP IT Support Specialist for Senior Leaders

Chenega Agile Real Time Solutions, LLC; Arlington (VA); On-site; USD 54,000 - 73,000; Full time

Job summary

Chenega MIOS in Arlington, VA is seeking a VIP Help Desk Analyst to support VIP federal personnel on-site with Windows 11, M365, and device peripherals. You will troubleshoot a variety of technologies while meeting SLA requirements and collaborating with high-level government staff.

Experience with JIRA Service Management, Active Directory, and strong client-facing communication is required; DoD IAT II certification and TS clearance eligibility are mandatory.

Qualifications

• Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top-Secret Clearance with SCI eligibility is required
• Successfully pass background and drug screening

Responsibilities

• Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
• Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Provide IT customer technical support on Microsoft operating systems,M365 Suite, and network services.
• Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Assist with the management of VIP assets, peripherals, and user accounts.
• Investigate and resolve all connectivity issues related to VIP IT equipment.
• Document all changes in theJira Service Managementticketing system to ensure asset and configuration information is up to date.
• Other duties as assigned

Skills

Windows 11

M365 Suite

VIP staff support

JIRA ticketing

Active Directory

Excellent communication

Education

Bachelor’s degree

Associate’s degree +2 years

Tools

JIRA Service Management

Job description

Chenega MIOS in Arlington, VA is seeking a VIP Help Desk Analyst to support VIP federal personnel on-site with Windows 11, M365, and device peripherals. You will troubleshoot a variety of technologies while meeting SLA requirements and collaborating with high-level government staff.

Experience with JIRA Service Management, Active Directory, and strong client-facing communication is required; DoD IAT II certification and TS clearance eligibility are mandatory.