Help Desk Technician: Customer-First IT Support

Mammoth Tech; Defiance (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A growing contact center firm in Defiance, OH, is seeking a Help Desk Technician. This role involves providing technical assistance to customers, troubleshooting issues, and ensuring high-quality customer service. Candidates should possess excellent communication skills and have at least 2 years of experience in a help desk environment. The position requires working hours from 8 AM to 5 PM, and may involve overtime. Join a dynamic team in a rewarding environment dedicated to customer satisfaction.

Qualifications

• 2+ years of experience working in a help desk environment.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.

Skills

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite

Excellent organizational skills and attention to detail

Excellent interpersonal skills

Ability to explain technical information

Flexibility to work a variety of shifts

Proficiency with Windows Operating system

Ability to diagnose and resolve technical issues

Strong desire to learn

Ability to work as a team member

Education

High School diploma or equivalent

Job description

A growing contact center firm in Defiance, OH, is seeking a Help Desk Technician. This role involves providing technical assistance to customers, troubleshooting issues, and ensuring high-quality customer service. Candidates should possess excellent communication skills and have at least 2 years of experience in a help desk environment. The position requires working hours from 8 AM to 5 PM, and may involve overtime. Join a dynamic team in a rewarding environment dedicated to customer satisfaction.