Help Desk Specialist: Rapid IT Support & Troubleshooting

MapleClass Education; Akron (OH); On-site; USD 40,495 - 50,505; Full time

Job summary

An innovative education technology company is seeking an experienced Help Desk Technician in Akron, USA. You will provide technical assistance and support, troubleshoot hardware and software issues, and maintain knowledge of computer systems. Strong communication skills and experience in a similar role are essential for success. This full-time position offers a competitive salary and an opportunity to excel in a fast-paced environment.

Qualifications

• Previous experience in a similar Help Desk role is required.
• Strong knowledge of computer systems.
• Excellent communication skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Respond to phone calls, emails, and tickets to troubleshoot and resolve hardware and software issues.
• Provide technical assistance and support to clients.
• Maintain up-to-date knowledge of computer systems and software to support client needs.

Skills

Communication skills

Problem-solving

Technical assistance

Knowledge of computer systems

Job description

An innovative education technology company is seeking an experienced Help Desk Technician in Akron, USA. You will provide technical assistance and support, troubleshoot hardware and software issues, and maintain knowledge of computer systems. Strong communication skills and experience in a similar role are essential for success. This full-time position offers a competitive salary and an opportunity to excel in a fast-paced environment.