Help Desk Technician - AD & Windows Server (Hybrid)

CloudSync Systems; Everett (WA); Hybrid; USD 98,000 - 138,000; Full time

Benefits offered by this job

Mentorship program

Growth ladder

Hybrid/remote options

Job summary

CloudSync Systems is seeking a mid-level Help Desk Technician in Everett, WA. The role offers mentorship, growth opportunities, and a path to higher technical ownership within a supportive culture.

You will document Active Directory, optimize Windows Server configurations, and collaborate across teams to resolve issues while balancing independent work. The position supports flexible clock-in from Everett or home.

Qualifications

• A writer's ear for tone in high-stakes emails.
• Strong working knowledge of Windows Server and Active Directory.
• Mid-level fluency in Active Directory with Help Desk on roadmap.
• Able to thrive independently and in a tight-knit team.
• Practical hardware troubleshooting; bonus for Windows Server.
• Hands-on Active Directory experience, ideally paired with Windows Server.

Responsibilities

• Document the Active Directory system so the next mid-level engineer onboards in days, not weeks.
• Reverse-engineer the Windows Server setup and undocumented portions CloudSync inherited.
• Read AD stack traces and trace bugs to their root cause.
• Ship the VMware vSphere rewrite to address years of technical debt.
• Tune database queries and schemas for high-throughput CloudSync workloads.

Skills

Windows Server

Active Directory

Help Desk Support

Hardware Troubleshooting

Team collaboration

Tools

VMware vSphere

Job description

CloudSync Systems is seeking a mid-level Help Desk Technician in Everett, WA. The role offers mentorship, growth opportunities, and a path to higher technical ownership within a supportive culture.

You will document Active Directory, optimize Windows Server configurations, and collaborate across teams to resolve issues while balancing independent work. The position supports flexible clock-in from Everett or home.