Help Desk Technician | Windows, AD & Cybersecurity Support

Cogent Communications; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

Cogent Communications in Washington, DC is seeking an IT Helpdesk Analyst to join our global, Tier 1 network operations team. You will be the first point of contact for hardware, software, and application issues, providing timely support by phone, email, and ticketing system.

The role requires 2+ years in 1st level support, strong Windows 10 and Windows Server 2019 knowledge, and experience with Active Directory.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of 1st Level Support experience.
• Strong knowledge of Windows 10 and Windows Server 2019.
• Experience with Workspace ONE and Tanium.
• Familiarity with DNS, TCP/IP, and file/print servers.
• Strong communication in English, verbal and written.

Responsibilities

• Provide first-level contact and problem resolution for users via phone, email and ticketing system.
• Maintain communications with employees during the problem resolution process.
• Create, modify and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging and installations.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on all clients.
• Maintain and update system documentation.

Skills

Windows 10

Windows Server 2019

MS Office 2019

Active Directory

DNS, TCP/IP

Customer support

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Workspace ONE

Tanium

Job description

Cogent Communications in Washington, DC is seeking an IT Helpdesk Analyst to join our global, Tier 1 network operations team. You will be the first point of contact for hardware, software, and application issues, providing timely support by phone, email, and ticketing system.

The role requires 2+ years in 1st level support, strong Windows 10 and Windows Server 2019 knowledge, and experience with Active Directory.