Help Desk Technician — Frontline IT Support

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 54,000 - 59,000; Full time

Benefits offered by this job

Dental care

Life Insurance

Long-term Disability

Medical coverage (no employee premiums

PTO 34 days/year

FSA

ORCA card subsidy

Employee Assistance Program

Retirement Plan

Job summary

DESC (Downtown Emergency Service Center) is seeking a Help Desk Technician to be the frontline for technical support across the organization. The role focuses on triaging and resolving IT incidents, deploying devices, and supporting users in a fast-paced environment.

You will work with Windows systems, Active Directory, and Exchange, providing both remote and on-site assistance. The position includes an after-hours on-call rotation and a commitment to helping colleagues across departments.

Qualifications

• Experience troubleshooting Windows-based issues.
• Willingness to work in a team and help others.
• Ability to self-prioritize multiple tasks simultaneously.
• Comfort with interacting with clients in varied situations.
• Familiarity with IT documentation and guides.
• Ability to participate in after-hours on-call rotation.

Responsibilities

• Provide remote and in-person technical support for DESC personnel.
• Provide on-site support at DESC locations across King County.
• Triage and troubleshoot IT incidents and change requests.
• Configure/deploy devices (phone, laptop, thin client).
• Manage IT hardware inventory across the organization.
• Handle Active Directory and MS Exchange user changes.
• Create and maintain internal documentation and guides.
• Participate in after-hours on-call rotation.
• Collaborate with larger IT department on projects.

Skills

Windows troubleshooting

Team collaboration

Task prioritization

Customer-facing

Documentation

After-hours support

Education

CompTIA A+ or equivalent

Tools

Office 365 / O365

Active Directory

MS Exchange

iOS / Android

Ticketing systems

Job description

DESC (Downtown Emergency Service Center) is seeking a Help Desk Technician to be the frontline for technical support across the organization. The role focuses on triaging and resolving IT incidents, deploying devices, and supporting users in a fast-paced environment.

You will work with Windows systems, Active Directory, and Exchange, providing both remote and on-site assistance. The position includes an after-hours on-call rotation and a commitment to helping colleagues across departments.