Help Desk Technician

CloudSync Systems; Everett (WA); Hybrid; USD 98,000 - 138,000; Full time

Benefits offered by this job

Mentorship program

Growth ladder

Hybrid/remote options

Job summary

CloudSync Systems is seeking a mid-level Help Desk Technician in Everett, WA. The role offers mentorship, growth opportunities, and a path to higher technical ownership within a supportive culture.

You will document Active Directory, optimize Windows Server configurations, and collaborate across teams to resolve issues while balancing independent work. The position supports flexible clock-in from Everett or home.

Qualifications

• A writer's ear for tone in high-stakes emails.
• Strong working knowledge of Windows Server and Active Directory.
• Mid-level fluency in Active Directory with Help Desk on roadmap.
• Able to thrive independently and in a tight-knit team.
• Practical hardware troubleshooting; bonus for Windows Server.
• Hands-on Active Directory experience, ideally paired with Windows Server.

Responsibilities

• Document the Active Directory system so the next mid-level engineer onboards in days, not weeks.
• Reverse-engineer the Windows Server setup and undocumented portions CloudSync inherited.
• Read AD stack traces and trace bugs to their root cause.
• Ship the VMware vSphere rewrite to address years of technical debt.
• Tune database queries and schemas for high-throughput CloudSync workloads.

Skills

Windows Server

Active Directory

Help Desk Support

Hardware Troubleshooting

Team collaboration

Tools

VMware vSphere

Job description

Code that ships to millions starts as a pull request on someone's screen, and at CloudSync Systems we want that someone to be our next Help Desk Technician. This mid-level opening gives you $98,000 - $138,000, hands-on ownership, and the mentorship to keep growing in technology.

Key Responsibilities

• Document the Active Directory system so the next mid-level engineer onboards in days, not weeks
• Reverse-engineer the quick-to-ship Windows Server format CloudSync Systems inherited and never documented
• Read the Active Directory stack traces others skim past, and trace bugs to their root
• Ship the VMware vSphere feedback-hungry rewrite that pays down years of CloudSync Systems technical debt
• Tune database queries and schemas for high-throughput CloudSync Systems workloads

What You'll Bring

• A writer's ear for tone in a high-stakes email
• Strong working knowledge of Windows Server and Active Directory
• Mid-level fluency in Active Directory, with Help Desk Support on your roadmap
• Ability to thrive both independently and as part of a tight-knit team
• Practical command of Hardware Troubleshooting, with bonus points for Windows Server
• Hands-on proficiency with Active Directory, ideally paired with Windows Server

The fiercely-supportive culture at CloudSync Systems is what keeps our Everett, WA team building remarkable things together. We keep ego out of code review and let the Active Directory argument win on its merits.

Our $98,000 - $138,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Everett or home.

Reposted with today's stamp, the Everett, WA opening still needs filling.