Help Desk Technician: Windows, AD & Endpoint Support

Cogent Communications; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Vision plan

Paid time off (PTO)

Short- and long-term disability

Life Insurance

Holidays

Job summary

Cogent Communications is seeking an IT Helpdesk Specialist to provide first-line support for hardware, software and applications. You will troubleshoot via phone, email and ticketing system, maintain communications during resolution, and manage user accounts in Active Directory.

Requirements include a degree in an IT-related field or equivalent experience, 2+ years in 1st level support, solid Windows and Office knowledge, and familiarity with Workspace ONE and Tanium.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of experience in 1st Level Support / Helpdesk.
• Solid knowledge of Windows desktop OS and MS Office.
• Experience with AD and endpoint solutions (Workspace ONE, Tanium).
• Strong communication skills in English, both verbal and written.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide first-level contact and problem resolution for hardware, software and applications via phone, email and ticketing system.
• Maintain communications with employees throughout the resolution process.
• Create, modify and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging and peripheral setup.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on clients.
• Maintain and update system documentation.

Skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

English language proficiency

Education

Degree in IT-related field

Tools

Windows OS

Windows Server 2019

MS Office

Active Directory

Workspace ONE

Tanium

Job description

Cogent Communications is seeking an IT Helpdesk Specialist to provide first-line support for hardware, software and applications. You will troubleshoot via phone, email and ticketing system, maintain communications during resolution, and manage user accounts in Active Directory.

Requirements include a degree in an IT-related field or equivalent experience, 2+ years in 1st level support, solid Windows and Office knowledge, and familiarity with Workspace ONE and Tanium.