Help Desk Tech II - Remote & Onsite Support (Security+)

General Dynamics Information Technology, Inc.; Corridor North (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician to install, repair, and troubleshoot hardware and software for end users across sites. This role provides remote support, oversees email and Office tools, and maintains up-to-date knowledge of technologies.

Requirements include HS/GED and 1+ year experience, plus Security+ CE or 8570 cert and PWS 9.1. US citizenship and TS/SCI with polygraph are required.

Qualifications

• HS/GED required with 1+ year experience
• Prev. help desk or IT support experience preferred
• Certifications required: Security+ CE or 8570 cert and PWS 9.1

Responsibilities

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Assists in the administration of e-mail, Microsoft Office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Maintains current knowledge of relevant technology as assigned

Skills

Hardware troubleshooting

Software troubleshooting

Remote support

End-user support

Education

HS/GED

Tools

Remote Access Tools

Desktop mirroring

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician to install, repair, and troubleshoot hardware and software for end users across sites. This role provides remote support, oversees email and Office tools, and maintains up-to-date knowledge of technologies.

Requirements include HS/GED and 1+ year experience, plus Security+ CE or 8570 cert and PWS 9.1. US citizenship and TS/SCI with polygraph are required.