Help Desk Technician II - TS/SCI Onsite Support Pro

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 63,718,000 - 82,380,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a capable Help Desk/Technical Support professional to install, troubleshoot, and repair computer hardware and software at onsite locations in Maryland.

The role requires 1+ years of related experience and US citizenship, with Security+ CE or equivalent 8570 certification. Responsibilities include end-user support, email and Office administration, and providing remote access support for global sites.

Qualifications

• 1+ years of related experience
• US Citizenship Required: Yes
• Security+ CE or another 8570 Cert
• PWS 9.1 cert

Responsibilities

• Installs, modifies, and repairs computer hardware and software in person and via remote access tools.
• Provides end-user software and hardware troubleshooting.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Assists in the administration of e-mail, Microsoft Office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Maintains current knowledge of relevant technology as assigned.

Skills

Help Desk Support

Technical Support

Troubleshooting

Education

HS/GED

Job description

General Dynamics Information Technology, Inc. is seeking a capable Help Desk/Technical Support professional to install, troubleshoot, and repair computer hardware and software at onsite locations in Maryland.

The role requires 1+ years of related experience and US citizenship, with Security+ CE or equivalent 8570 certification. Responsibilities include end-user support, email and Office administration, and providing remote access support for global sites.