Help Desk Technician - Full-Flex Growth & Tech Support

General Dynamics Information Technology, Inc.; Chantilly (VA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401K match

Health & wellness

Internal mobility

Education & certifications

Paid vacation & holidays

Cutting-edge tech

Job summary

General Dynamics Information Technology, Inc. (GDIT) is seeking a Help Desk Technician to support our government client in Northern Virginia, with on-site duties in Chantilly, VA.

You will provide end-user support, troubleshoot network, desktop, and software issues, and help ensure smooth operations across assigned tasks. The ideal candidate holds an AA/AS and 3+ years of help desk or customer service experience, with TS/SCI with Polygraph clearance and required DoD IA certification; Security+

Qualifications

• AA/AS required for the role.
• 3+ years of directly related experience supporting help desk operations or customer service.
• Security Clearance TS/SCI with Polygraph; DoD IA Certification required; CE training within six months of hire.

Responsibilities

• Supports and manages the responsibilities of the successful completion of all tasks in assigned projects.
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e-mail systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

Skills

Active Directory

Help Desk Support

Technical Support

Education

AA/AS

Job description

General Dynamics Information Technology, Inc. (GDIT) is seeking a Help Desk Technician to support our government client in Northern Virginia, with on-site duties in Chantilly, VA.

You will provide end-user support, troubleshoot network, desktop, and software issues, and help ensure smooth operations across assigned tasks. The ideal candidate holds an AA/AS and 3+ years of help desk or customer service experience, with TS/SCI with Polygraph clearance and required DoD IA certification; Security+