Help Desk Supervisor TS/SCI Clearance 24/7 Tech Lead

General Dynamics Information Technology, Inc.; San Antonio (TX); On-site; USD 106,000 - 144,000; Full time

Benefits offered by this job

Medical plans

401K with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. is hiring for a technical support supervisor to oversee help desk technicians and team leads in a 24/7 environment at a client site in Texas.

The role blends hands-on technical troubleshooting with leadership responsibilities to ensure mission success. The position requires a TS/SCI w/ Poly clearance, US citizenship, and 5+ years of related experience, with a standard Monday–Friday days schedule.

Qualifications

• 5+ years of related experience.
• US citizenship required.
• Security clearance TS/SCI w/ Poly.
• Shift: Monday - Friday Days.
• Location: Client site in TX.

Responsibilities

• Provide accountability for technicians and team leads under the help desk manager.
• Lead one or more shifts/teams in a 24/7 environment.
• Monitor incoming volume/tickets; identify trends and quality issues; perform corrective actions.
• Act as a technical point of contact; troubleshoot systems and train staff.
• Manage staffing, scheduling, onboarding, training, performance reviews, and timekeeping.

Skills

Collaboration

Customer Service

Organizing

Prioritization

Technical Knowledge

Education

Bachelor of Arts/Bachelor of Science

Tools

Active Directory

Microsoft Office

ServiceNow

Jira

Remedy

Zendesk

Job description

General Dynamics Information Technology, Inc. is hiring for a technical support supervisor to oversee help desk technicians and team leads in a 24/7 environment at a client site in Texas.

The role blends hands-on technical troubleshooting with leadership responsibilities to ensure mission success. The position requires a TS/SCI w/ Poly clearance, US citizenship, and 5+ years of related experience, with a standard Monday–Friday days schedule.