Service Desk Manager — Lead High-Impact IT Team (Flex)

General Dynamics Information Technology; Newington (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility support

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Desk Manager to lead a team of technicians delivering top-tier customer support for mission-critical environments. You will champion efficient incident resolution and maintain high service standards on-site at the customer location.

The role requires 5+ years of related experience, security clearance TS/SCI, and certifications such as Sec+ and ITIL.

Qualifications

• Must have technical training, certification or degree.
• Strong documentation and communication skills are required.
• Problem solving and clear written/spoken communication are essential.

Responsibilities

• Lead a group of service desk technicians delivering top-flight customer experience.
• Collaborate with teammates and work centers to achieve the mission.
• Resolve challenges in a highly dynamic environment focused on mission success.
• Provide superb customer experience to enable the mission.
• Utilize technical and interpersonal skills to support mission objectives.

Skills

Documentation

Problem Solving

Communication

Education

Technical Training, Certification(s) or Degree

Tools

Sec+

ITIL

CCNA

Job description

General Dynamics Information Technology (GDIT) is seeking a Service Desk Manager to lead a team of technicians delivering top-tier customer support for mission-critical environments. You will champion efficient incident resolution and maintain high service standards on-site at the customer location.

The role requires 5+ years of related experience, security clearance TS/SCI, and certifications such as Sec+ and ITIL.