Senior Help Desk Supervisor — 24/7 Tech Leadership

General Dynamics Information Technology, Inc.

Maryland

On-site

USD 106,000 - 144,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

General Dynamics Information Technology, Inc. seeks an experienced Technical Supervisor for a 24/7 help desk environment in Annapolis Junction, MD. You will supervise technicians and team leads, disseminate knowledge, and ensure customer service excellence while guiding shifts and deployments.

Required: US citizenship, TS/SCI with Poly clearance, and a Bachelor’s degree with 5+ years of related experience. On-site work schedule is Monday–Friday days with occasional holiday coverage.

Qualifications

Bachelor of Arts/Bachelor of Science.
5+ years of related experience.
US citizenship required.
Security clearance: TS/SCI w/ Poly.
Location: Annapolis Junction, MD on-site.

Responsibilities

Provide accountability for technicians and team leads reporting to the help desk manager.
Disseminate knowledge to maintain team awareness, skillset, access, and customer service.
Lead one or more shifts/teams through subordinate team leads in a 24/7 environment.
Conduct in-depth technical troubleshooting and support service modernization efforts.
Manage staffing, scheduling, onboarding, training, performance reviews, and timekeeping.

Skills

Collaboration

Customer Service

Organizing

Prioritization

Technical Knowledge

Education

Bachelor's degree

Tools

Active Directory

Microsoft Office

ServiceNow

Jira

Job description

Required: US citizenship, TS/SCI with Poly clearance, and a Bachelor’s degree with 5+ years of related experience. On-site work schedule is Monday–Friday days with occasional holiday coverage.

Get your free, confidential resume review.

or drag and drop your file here.