Help Desk Specialist - User Support & Training

University of Nebraska Foundation; Lincoln (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Wellness program

Paid medical leave (12 weeks)

Holidays & vacation

Retirement match

Tuition reimbursement

Job summary

The University of Nebraska Foundation seeks a customer-focused IT Support Associate to join our Lincoln or Omaha offices. You will be the first line of end-user support via phone, email, chat, or ticketing, delivering excellent service and clear communication.

Ideal candidates have 1+ year in customer service, strong written and spoken communication, and adaptability to changing priorities. You will learn new software, create technical docs, and collaborate across teams to support a

Qualifications

• Associate's degree or equivalent; Bachelor's preferred.
• 1 year of experience in a customer service role within a professional environment.
• Strong oral and written communications.
• Highly adaptable and able to adjust to changing priorities.
• Ability to create technical documentation.
• Analytical and problem-solving skills; able to work with technical and business stakeholders.
• Ability to think strategically and collaborate with others.
• Aligned with core values of passion for mission, integrity, and teamwork.

Responsibilities

• Serve as first line of support for end users via phone, email, chat, or a ticketing system.
• Quickly learn new software applications, providing support and training to staff as needed.
• Multitask effectively while prioritizing multiple incoming requests.
• Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
• Understand basic cybersecurity and infrastructure best practices.
• Learn and assist with level 1 and 2 support-related issues.
• Build and maintain strong working relationships with external vendors, university users, and support teams.

Skills

Detail-oriented

Genuine & approachable

Motivated learner

Collaborative team player

Problem solving

Reliable & organized

Education

Associate degree

Bachelor's degree preferred

Job description

The University of Nebraska Foundation seeks a customer-focused IT Support Associate to join our Lincoln or Omaha offices. You will be the first line of end-user support via phone, email, chat, or ticketing, delivering excellent service and clear communication.

Ideal candidates have 1+ year in customer service, strong written and spoken communication, and adaptability to changing priorities. You will learn new software, create technical docs, and collaborate across teams to support a