Impactful Tech Support Specialist

Nufoundation; Lincoln (NE); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

12 weeks of paid medical leave

12 paid holidays

Generous vacation time

Retirement matching program

Tuition reimbursement for employees

Job summary

University of Nebraska Foundation is seeking a customer-focused technical support specialist to provide frontline help via phone, email, chat, or ticket systems. You will learn new software quickly, train staff as needed, and manage multiple requests with strong problem-solving skills.

We value adaptability, clear communication, and the ability to document technical steps. The role supports staff across locations with local travel as needed.

Qualifications

• Minimum education: Associate's degree or equivalent.
• Minimum 1 year of customer service experience.
• Strong written and verbal communication skills.
• Ability to create technical documentation.

Responsibilities

• Serve as the first line of support for end users via phone, email, chat, or a ticketing system.
• Quickly learn new software applications, providing support and training to staff as needed.
• Multitask effectively while prioritizing multiple incoming requests.
• Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
• Understand basic cybersecurity and infrastructure best practices.
• Learn and assist with level 1 and 2 support-related issues.
• Build and maintain strong working relationships with external vendors, university users, and support teams.

Skills

Customer service

Communication

Problem-solving

Adaptability

Documentation

Teamwork

Education

Associate's degree

Bachelor's degree (preferred)

Job description

University of Nebraska Foundation is seeking a customer-focused technical support specialist to provide frontline help via phone, email, chat, or ticket systems. You will learn new software quickly, train staff as needed, and manage multiple requests with strong problem-solving skills.

We value adaptability, clear communication, and the ability to document technical steps. The role supports staff across locations with local travel as needed.