Senior IT Help Desk Specialist — Campus Support

Nebraska; Lincoln, Northern (NE, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Tuition benefit

Paid time off

13 paid holidays

Career advancement programs

Job summary

University of Nebraska invites applicants for an ITS Service Desk support role based in Lincoln, NE. The position provides direct help for accounts, access, email, hardware, and campus connectivity across university services.

The ideal candidate will have 2 years of post-secondary education and 2+ years in desktop or service desk support, with proficiency in Microsoft Office, Windows and macOS, and hardware troubleshooting. On-site collaboration with ITS teams is expected.

Qualifications

• Two years of post-secondary coursework required.
• 2 years professional desktop or service desk experience.
• Proficiency with Microsoft Office, Windows and macOS.
• Experience with hardware and software support on desktops and laptops.
• Experience with direct customer support, in person or remotely.
• Equivalent combos may be considered.

Responsibilities

• Serve as internal escalation point for ITS Service Desk.
• Provide direct support for accounts, access, email, hardware, and campus connectivity.
• Collaborate with networking, security, and endpoint teams.
• Support university departments using best practices.

Skills

Customer service

Desktop support

Remote/phone support

Education

Two years post-secondary coursework

Tools

Microsoft Office Suite

Windows

macOS

Hardware troubleshooting

Job description

University of Nebraska invites applicants for an ITS Service Desk support role based in Lincoln, NE. The position provides direct help for accounts, access, email, hardware, and campus connectivity across university services.

The ideal candidate will have 2 years of post-secondary education and 2+ years in desktop or service desk support, with proficiency in Microsoft Office, Windows and macOS, and hardware troubleshooting. On-site collaboration with ITS teams is expected.