Help Desk Specialist

Insight Global; Louisville (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Specialist to join their team. This entry-level position involves providing critical support to internal employees across the country. You will manage inbound calls and chats, ensuring timely resolution of technical issues while logging interactions accurately. After a comprehensive training period, you'll work remotely, leveraging your strong communication and customer service skills to assist users effectively. If you're looking for a role that offers flexibility and the chance to grow in the IT field, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in Service Desk or Help Desk roles.
• Strong customer service and communication skills are essential.

Responsibilities

• Handle level 1 inbound calls/chats and log interactions in the ticketing system.
• Support internal employees with computer and sign-in issues.

Skills

Service Desk experience

Help Desk experience

Technical Support experience

Strong communication skills

Customer service skills

Job description

An employer is looking for a contract Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible for handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system. They will take around 20-30 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign-in issues, or operations. After their three-week training period, they will be responsible for understanding the company's proprietary software and resolving or escalating tickets to proper channels. This is a remote role once training onsite is completed, but this employee needs reliable connectivity and a good working environment at home. This person also needs strong customer service and communication skills. Shift flexibility is also required.

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of experience in Service Desk, Help Desk, or Technical Support role
• 1+ years of experience with software & hardware support
• Strong communication / Ability to build rapport with end-users

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Staffing and Recruiting