Help Desk Specialist

Information Technology Strategies; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Help Desk Specialist to provide advanced troubleshooting support for a user community. In this role, you will diagnose and resolve complex technical issues while ensuring timely resolution of help desk tickets. Join a certified Woman Owned Small Business that values diversity and offers a range of benefits, including multiple medical options and a 401K plan. This is a fantastic opportunity for those looking to grow their careers in IT while supporting critical government initiatives.

Benefits

Multiple Medical/Vision options

Dental and Orthodontia plans

Paid Life, Disability, and Sick Leave

401K with company contribution

Paid Vacation, Holidays, and Bereavement Leave

Qualifications

• 2+ years of experience in computer hardware and software systems.
• Strong understanding of program hardware usage and troubleshooting.

Responsibilities

• Provide advanced troubleshooting support for computer systems and networks.
• Document help desk SOPs and support instructions.

Skills

Advanced troubleshooting skills

Computer hardware and software systems

Technical issue diagnosis

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Engineering

Tools

ITIL processes

Oracle Cloud Infrastructure

Job description

Information Technology Strategies, Inc. is a government IT solutions provider servicing commercial and government initiatives across the United States. We are currently seeking a Help Desk Specialist to join our team.

Summary:

1. Client Agency: Defense Logistics Agency.
2. Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance: U.S. Citizenship, a clean criminal history check, and no recent or pending bankruptcies.
3. Provide advanced troubleshooting support to a user community employing computer systems and networks. Diagnose problems and provide solutions.
4. Perform routine user maintenance tasks, including creating, deleting, and modifying user accounts.
5. Troubleshoot functional, technical, and integration issues with systems, including connectivity problems like browser incompatibility and network settings.
6. Complete configuration management tasks and suggest improvements to ITIL processes.
7. Document help desk SOPs, support instructions, and FAQ solutions.
8. Support help desk tickets, ensuring issues are resolved within 24 hours.
9. May serve as shift supervisor or lead diagnostician, guiding help desk staff.

Requirements:

1. Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance: U.S. Citizenship, a clean criminal history check, and no recent or pending bankruptcies.
2. At least 2 years of relevant experience in computer hardware and software systems, with a strong understanding of program hardware usage.
3. Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
4. Advanced troubleshooting skills with experience in computer systems and networks.
5. Ability to diagnose and resolve complex technical issues.

Preferences:

1. Certifications such as CCNA Security, CySA+, GSEC, Security+ CE, CISSP, or similar security certifications.
2. Oracle Cloud Infrastructure (OCI) Foundations, Oracle Certified Associate, or related Oracle certifications.

Work With Us

IT-Strat is a certified Woman Owned Small Business and SBA 8(A) company, established in 2002. We support clients like DHS, CBP, ICE, DISA, and DLA, with various contract vehicles. We value diversity and are an Equal Employment Opportunity employer.

Benefits We Offer:

• Multiple Medical/Vision options including HSA plans
• Dental and Orthodontia plans
• Paid Life, Disability, and Sick Leave
• 401K with company contribution
• Paid Vacation, Holidays, and Bereavement Leave
• Semi-monthly pay cycle