Help Desk Specialist Remote

Strata Information Technology; Shreveport (LA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Help Desk Specialist to provide remote technical support to clients. In this role, you will be the first point of contact for technical assistance, diagnosing issues related to hardware, software, and network systems. Your problem-solving skills will ensure smooth operations and high customer satisfaction. Collaborating with a dynamic team, you will stay updated on technology trends to deliver exceptional service. If you're passionate about helping others and have a knack for troubleshooting, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in Help Desk or technical support role.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance.
• Diagnose and resolve technical issues related to hardware and software.

Skills

Technical Support

Problem-Solving

Customer Service

Windows OS

Mac OS

Communication Skills

Education

CompTIA A Certification

Microsoft Certified Professional

Tools

TeamViewer

LogMeIn

Active Directory

Microsoft Office 365

Job description

$31 per hour

The Help Desk Specialist will be responsible for providing remote technical support to our clients with a focus on problem-solving and customer satisfaction. As a member of our team, you will play a vital role in ensuring the smooth operation of our clients' IT systems and providing prompt and effective solutions to any technical issues they may encounter.

Key Responsibilities:

• Serve as the first point of contact for clients seeking technical assistance over the phone or via email.

• Diagnose and resolve technical issues related to hardware, software, and network systems.

• Provide remote support to clients using a variety of tools and techniques.

• Troubleshoot and escalate complex technical problems to the appropriate teams as needed.

• Document all client interactions and resolutions in our ticketing system.

• Follow up with clients to ensure their technical issues are resolved in a timely and satisfactory manner.

• Collaborate with team members to share knowledge and improve processes.

• Stay up-to-date with the latest technology trends and advancements to provide the best possible service to our clients.

Qualifications:

• 1-2 years of experience in a Help Desk or technical support role.

• Strong knowledge of Windows and Mac operating systems.

• Experience with remote support tools such as TeamViewer or LogMeIn.

• Familiarity with Active Directory and Microsoft Office 365.

• Excellent communication and problem-solving skills.

• Customer-focused with a passion for providing exceptional service.

• Ability to work independently and manage time effectively.

• Relevant certifications such as CompTIA A or Microsoft Certified Professional are a plus.