Help Desk Support / Help Desk Specialist I (Remote) on W2

Motion Recruitment; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Help Desk Support Specialist to join their team remotely. This entry-level position offers the opportunity to provide essential support to end users, addressing a variety of technical issues related to hardware, software, and network connectivity. As a key player in the IT department, you will be responsible for troubleshooting, documenting, and resolving user problems while collaborating with other teams. This role is perfect for someone looking to start their career in IT, offering a dynamic work environment and the chance to grow your skills in a supportive setting.

Qualifications

• 1+ year of experience in Service Desk or Desktop Support.
• Basic knowledge of Active Directory and Microsoft Windows 10.

Responsibilities

• Provide technical support for end users on various issues.
• Document and track issues using applicable systems.

Skills

Service Desk experience

Desktop hardware support

Active Directory administration

Microsoft Windows 10

Office 365 troubleshooting

Gmail troubleshooting

Zoom

G-Suite

Slack

MFA and VPN troubleshooting

Wi-Fi networking troubleshooting

Education

High School Diploma or equivalent

Bachelor’s degree in information systems or related field

Job description

Help Desk Support / Help Desk Specialist I (Remote) on W2

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Position Details

• Term: 6 Months contract
• Location: Remote anywhere in the US. Open to any time zone.

Job Description

• Provide support to end users for computer, application, system, device, access, and hardware issues.
• Identify, research, and resolve technical problems of moderate complexity.
• Respond to telephone, email, and online requests for technical support.
• Document, track, and monitor issues using applicable systems and tools.
• Coordinate with other teams or departments to resolve user problems when necessary.

Required Skills

• Prior Service Desk or Desktop Support experience required.
• One year of desktop hardware support experience preferred.
• Basic Active Directory administration experience (user & security groups).
• Strong knowledge of Microsoft Windows 10.
• Experience troubleshooting Office 365 and Gmail (permissions, calendaring, delegation).
• Experience with collaboration tools such as Zoom, G-Suite, and Slack.
• Familiarity with MFA and VPN troubleshooting.
• Experience troubleshooting Wi-Fi networking on Macs and PCs.

Education

• Diploma or equivalent required.

Preferred Qualifications

• Bachelor’s degree in information systems, Business, or a related field.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job functions: Finance, Information Technology, Customer Service
• Industries: Investment Banking, Banking, Investment Management

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