IT Help Desk Specialist

Creative Financial Staffing (CFS); Englewood (CO); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Help Desk Specialist to provide essential support in a collaborative Microsoft environment. This role is perfect for someone eager to solve technical issues while building strong relationships with end users. Join a stable company that prioritizes employee development and continuous learning. You will be the first line of support, assisting users with various technical challenges and ensuring a smooth operational flow. If you're passionate about technology and customer service, this opportunity is tailored for you.

Qualifications

• 1-2 Jahre Erfahrung im Desktop-Support oder Help Desk.
• Starke Kenntnisse in Microsoft 365 und Windows-basierten Umgebungen.

Responsibilities

• Erster Ansprechpartner für technische Probleme der Benutzer.
• Diagnose und Lösung von Problemen mit Desktops und Laptops.

Skills

Desktop Support

Microsoft 365

Troubleshooting

Customer Service

Active Directory

Tools

Ticketing Systems

Zoom

MS Teams

Job description

Join to apply for the IT Help Desk Specialist role at Creative Financial Staffing (CFS).

Creative Financial Staffing (CFS) provided pay range

This range is provided by Creative Financial Staffing (CFS). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Position details

Role: Help Desk Support (Tier 1–2)
Type: Full-Time | Direct Hire
Description: This Tier 1–2 role is ideal for a candidate with foundational IT experience who enjoys solving technical issues, building relationships with end users, and growing their skills in a collaborative Microsoft-based environment. Join a stable company that values collaboration, continuous learning, and employee development.

Responsibilities

1. Act as the first line of support for users experiencing technical issues, providing assistance in person, via phone, or remotely.
2. Diagnose and resolve common problems involving desktops, laptops, software, and connectivity.
3. Support end users with email, file sharing, and productivity tools within Microsoft 365 (Outlook, Teams, OneDrive, Excel, etc.).
4. Set up user accounts, reset passwords, and manage basic access through tools like Active Directory.
5. Prepare and deploy hardware by imaging and configuring devices.
6. Track and manage support requests using a ticketing platform, escalating when needed.
7. Provide support for video conferencing tools (Zoom, MS Teams) and general system upkeep.
8. Collaborate with IT teammates to ensure efficient issue resolution and positive user experiences.

Qualifications

1. 1–2 years of experience in a desktop support, help desk, or tech support role.
2. Strong working knowledge of Microsoft 365 and Windows-based environments.
3. Familiarity with device setup, user account management, and ticketing systems.
4. Solid troubleshooting skills and a proactive, customer-focused approach.
5. Clear communicator with the ability to work independently and within a team.

Additional details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Accounting

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