Help Desk Specialist I

NANA Regional Corporation; Oak Ridge (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team in Oak Ridge, TN. This role involves supporting the Department of Energy through routine IT tasks and troubleshooting basic issues. Candidates will work in a collaborative environment, contributing to vital missions while gaining valuable experience. The company emphasizes innovation and diversity, providing comprehensive benefits and growth opportunities. If you're looking to make a meaningful impact while advancing your career, this position offers a unique chance to work where it truly matters.

Qualifications

• 2+ years of relevant IT experience or 6+ years in administration/support.
• US citizenship and ability to meet clearance requirements.

Responsibilities

• Works under supervision on routine tasks as per established procedures.
• Troubleshoots basic problems with team members or end-users.
• Participates in developing basic solutions.

Skills

Information Technology

Troubleshooting

Basic Problem Solving

Education

Associate's Degree in Information Technology

Technical Diploma in IT

Job description

Akima Infrastructure Services, LLC (AIS), is actively seeking candidates to support personnel as part of our staff augmentation team supporting the Department of Energy in Oak Ridge, TN. Successful candidates will be employees of AIS, a premier government contractor charged with employing highly motivated and well-qualified personnel who can advance customer's core mission. Though employed by AIS, the employee will take day-to-day direction and assignments from customer staff and procedures. Pay, benefits, Human Resources, and Employment Management functions are provided by AIS.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Responsibilities

• Works under direct supervision on routine tasks as per established procedures.

• Works with other team members and/or end-users to troubleshoot basic problems.

• Participates in the development of basic solutions.

Qualifications

• Associate’s degree or technical diploma/degree in Information Technology and 2+ years of relevant experience in IT or 6+ years of relevant IT experience in an administration, support and/or oversight capacity.

Job ID

2025-17082

Work Type

On-Site

Company Description

Work Where it Matters

Akima Infrastructure Services (AIS), an Akima company, is not just another staffing contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AIS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AIS supports vital missions with the most in-demand and specialized skill sets in the world.

As an AIS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [e-mail] or 571-353-7053 (information about job applications status is not available at this contact information).