Help Desk Specialist I

Akima; Oak Ridge (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a premier government contractor that supports vital missions and makes a difference in the lives of its shareholders. As part of a dynamic team in Oak Ridge, you'll work under direct supervision, engaging in routine IT tasks and troubleshooting basic issues. This role offers a unique opportunity to contribute to the mission of an Alaska Native Corporation, ensuring the survival of a rich culture while providing specialized skill sets for government projects. With a commitment to innovation and diversity, you'll find a supportive environment and access to competitive pay and benefits.

Benefits

Comprehensive benefits

Competitive pay

Growth opportunities

Excellent retirement options

Qualifications

• 2+ years of relevant experience in IT or 6+ years in administration/support.
• Ability to meet pre-employment requirements including drug screening.

Responsibilities

• Works under direct supervision on routine tasks as per established procedures.
• Troubleshoots basic problems with team members or end-users.
• Participates in developing basic solutions.

Skills

IT Support

Troubleshooting

Basic Solutions Development

Education

Associate’s degree in Information Technology

Technical diploma/degree in Information Technology

Job description

Akima Infrastructure Services, LLC (AIS), is actively seeking candidates to support personnel as part of our staff augmentation team supporting the Department of Energy in Oak Ridge, TN. Successful candidates will be employees of AIS, a premier government contractor charged with employing highly motivated and well-qualified personnel who can advance customer's core mission. Though employed by AIS, the employee will take day-to-day direction and assignments from customer staff and procedures. Pay, benefits, Human Resources, and Employment Management functions are provided by AIS.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Responsibilities

• Works under direct supervision on routine tasks as per established procedures.
• Works with other team members and/or end-users to troubleshoot basic problems.
• Participates in the development of basic solutions.

Qualifications

• Associate’s degree or technical diploma/degree in Information Technology and 2+ years of relevant experience in IT or 6+ years of relevant IT experience in an administration, support and/or oversight capacity.

Job ID

2025-17082
Work Type

On-Site
Company Description

Work Where it Matters

Akima Infrastructure Services (AIS), an Akima company, is not just another staffing contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AIS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AIS supports vital missions with the most in-demand and specialized skill sets in the world.

As an AIS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.