Help Desk Specialist

DecisionPoint Corporation; United States; Remote; USD 35,000 - 55,000; Part time

Job summary

An established industry player is looking for a dedicated Help Desk Specialist to join their remote team. This part-time role offers the opportunity to support the Personnel Enterprise Decision Support System (PEDSS) contract, where you will be the first point of contact for users, troubleshooting various issues and ensuring smooth operations. Ideal candidates will have a background in IT support and an active Secret clearance. Join a forward-thinking company that values your skills and offers a collaborative work environment, making a significant impact on user support and satisfaction.

Qualifications

• 1-2 years in IT help desk or user support environment.
• Active Secret clearance required.

Responsibilities

• Serve as the first point of contact for PAM help desk users.
• Troubleshoot hardware, software, and access issues.
• Escalate complex issues to Tier 2 or engineering support teams.

Skills

Troubleshooting

User Support

Hardware Support

Software Support

Education

Associate degree or equivalent experience

Job description

Overview

DecisionPoint Corporation is seeking an experienced Help Desk Specialist to join our team supporting the Personnel Enterprise Decision Support System (PEDSS) contract.

This is a part-time fully remote position.

Duties & Responsibilities

• Serve as the first point of contact for PAM help desk users.
• Troubleshoot hardware, software, and access issues.
• Escalate complex issues to Tier 2 or engineering support teams.
• Perform other duties as assigned to support team goals and project requirements.

Qualifications

• Active Secret clearance
• Associate degree or equivalent experience.
• 1–2 years in IT help desk or user support environment.

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy:DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy:In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information:By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.