IS Help Desk Specialist

Stevens & Lee; Reading (Berks County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled IS Help Desk Specialist to deliver exceptional technical support and assistance. This role involves configuring and installing computers, troubleshooting devices, and providing outstanding customer service to staff and attorneys. The ideal candidate will thrive in a fast-paced environment, showcasing their technical expertise while ensuring smooth operations across regional offices. If you're a self-starter with a passion for technology and a commitment to excellence, this opportunity offers a chance to make a significant impact in a collaborative and supportive workplace.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Maternity Leave

Paid Paternity Leave

Qualifications

• 3+ years of experience in PC and technical support.
• Strong customer service and interpersonal skills required.

Responsibilities

• Configure and install computers and peripherals.
• Provide technical support for attorneys and staff.
• Participate in after-hours on-call support.

Skills

Customer Service

Technical Support

PC Hardware Setup

Troubleshooting

Microsoft Office

Interpersonal Skills

Education

High School Diploma

A+ Certification

Tools

Microsoft Teams

iManage

Litera Products

Job description

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Job Overview

The Stevens & Lee Companies is looking for a skilled IS Help Desk Specialist to provide computer setup, technical support for platform employees, and assistance with various IS Department projects and tasks as needed.

Ideal candidates should have at least three years of experience in PC and technical support or demonstrate exceptional customer service abilities. A reliable vehicle is essential, as the role involves regular travel to regional offices. Candidates must also show a strong willingness to learn and take ownership of the following responsibilities:

Primary Responsibilities (responsibilities include but not limited to)

• Configure, deliver, and install computers and peripherals.
• Configure and troubleshoot mobile devices, including Apple and Android
• Answer and respond to service calls as needed for attorneys, professionals, and staff.
• Enter all service and support work orders/tickets into IS Department tracking system.
• Install, troubleshoot, research and correct desktop application and hardware issues.
• Setup equipment and support presentations and meetings.
• Participate in the after-hours on-call support rotation schedule.
• Regular on-hour and off-hour travel to other regional offices for computer installation and support and/or projects as needed, including overtime as required.
• Ability to communicate professionally and interact effectively with all levels of personnel.
• Excellent client service skills and ability to work on multiple matters simultaneously in and organized manner and under minimal supervision.
• Flexibility and ability to respond quickly and positively to shifting demands.
• Ability to work under pressure to meet strict deadlines.

Qualifications

• A+ Certification (desired) with a minimum of a high school diploma or equivalent.
• Prior experience in a professional services environment preferred.
• Proficient in Microsoft Office, Teams, and familiarity with iManage, Litera products, copiers, printers, and Teams phones is a plus.
• PC Hardware/Setup: 1 year (preferred).
• Help Desk: 1 year (preferred).
• Windows: 1 year (preferred).
• Self-starter with strong interpersonal, collaboration, and customer service skills

Interested candidates should submit a resume and cover letter to: [e-mail].

Job Type:

Full-Time- 40 Hours/week

FLSA Classification:

Non-Exempt

Reports To:

IS Department

In compliance with federal and state equal opportunity employment laws, The Stevens & Lee Companies is an affirmative action/equal opportunity employer and does not discriminate in regard to race, color, national origin, religion, disability, age, or gender.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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