Help Desk Analyst - Growth & PTO, Windows & Mobile

Community Options Job Board; Princeton (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Insurance Benefits (Medical, Dental, Vision)

Paid Holidays—Including a Birthday Holiday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

Job summary

A national non-profit agency is seeking a Full-Time Help Desk Analyst in Hillsborough, NJ. In this role, you will provide exceptional support to the IT team and assist with customer-related issues, primarily in a Windows environment. Ideal candidates will have a year of IT experience, strong troubleshooting skills, and a valid driver's license. The position offers competitive insurance benefits, generous PTO, and opportunities for career growth.

Qualifications

• Minimum one year of professional IT experience.
• Valid Driver's License required.
• Experience supporting Android and iPhone preferred.

Responsibilities

• Provide prompt, courteous support company wide, in person or via phone or email.
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment.
• Receive and document all inbound requests for IT services.

Skills

Customer service

Troubleshooting

Time management

Attention to detail

Windows support

Tools

Mobile Device Management

LAN administration

Job description

A national non-profit agency is seeking a Full-Time Help Desk Analyst in Hillsborough, NJ. In this role, you will provide exceptional support to the IT team and assist with customer-related issues, primarily in a Windows environment. Ideal candidates will have a year of IT experience, strong troubleshooting skills, and a valid driver's license. The position offers competitive insurance benefits, generous PTO, and opportunities for career growth.