Help Desk Analyst: Grow into Cloud & Security Ops

Geospatial And Cloud Analytics Inc; Quantico (VA); On-site; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

401k Savings and company match

Medical, Prescription, Dental, and Vision Coverage

Job summary

A veteran-owned IT services company is seeking a Help Desk Analyst to provide excellent customer service and technical support. Responsibilities include troubleshooting hardware/software issues, documenting support activities, and ensuring adherence to service level agreements. Ideal candidates will have experience in a similar environment, strong knowledge of Windows operating systems, and possess relevant certifications. The role offers competitive compensation and a comprehensive benefits package including paid time off and health coverage.

Qualifications

• Proven experience as a Help Desk Analyst or Customer Service Support.
• Ability to diagnose and resolve hardware and software issues.
• Active Directory experience preferred.

Responsibilities

• Provide technical support and troubleshooting assistance to end-users.
• Document all support activities and resolutions in the ticketing system.
• Follow standard operating procedures for incident management and escalation.

Skills

Technical support

Troubleshooting

Attention to detail

Problem-solving

Windows operating systems

Active Directory

Job description

A veteran-owned IT services company is seeking a Help Desk Analyst to provide excellent customer service and technical support. Responsibilities include troubleshooting hardware/software issues, documenting support activities, and ensuring adherence to service level agreements. Ideal candidates will have experience in a similar environment, strong knowledge of Windows operating systems, and possess relevant certifications. The role offers competitive compensation and a comprehensive benefits package including paid time off and health coverage.