Help Desk Analyst

Community Options Job Board; Princeton (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Insurance Benefits (Medical, Dental, Vision)

Paid Holidays—Including a Birthday Holiday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

Job summary

A national non-profit agency is seeking a Full-Time Help Desk Analyst in Hillsborough, NJ. In this role, you will provide exceptional support to the IT team and assist with customer-related issues, primarily in a Windows environment. Ideal candidates will have a year of IT experience, strong troubleshooting skills, and a valid driver's license. The position offers competitive insurance benefits, generous PTO, and opportunities for career growth.

Qualifications

• Minimum one year of professional IT experience.
• Valid Driver's License required.
• Experience supporting Android and iPhone preferred.

Responsibilities

• Provide prompt, courteous support company wide, in person or via phone or email.
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment.
• Receive and document all inbound requests for IT services.

Skills

Customer service

Troubleshooting

Time management

Attention to detail

Windows support

Tools

Mobile Device Management

LAN administration

Job description

National G&A 16 Farber Road Princeton, NJ 8540, USA

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full‑Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000 / annually

Responsibilities

• Provide prompt, courteous support company wide, in person or via phone or email
• Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
• Understand and Follow documented service operations, policies, and procedures
• Provide prompt, courteous, and complete resolution of customer requests
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in‑person request for IT services
• Travel to local offices to troubleshoot and resolve issues
• Document, track and monitor technical problems and solutionsPrepare activity reports
• Inform management of recurring problems
• Redirect problems to correct resource
• Identify and redirect situations requiring urgent attention
• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
• Additional tasks and responsibilities may be assigned
• Minimum one year of professional IT experience
• Valid Driver's License
• Experience supporting Android and iPhone, Mobile Device Management a plus
• MAC OS experience also a plus
• Working knowledge of printer management
• Experience working with LAN administration
• Logical troubleshooting skills
• Excellent time management and interpersonal skills and a high‑level attention to detail
• Understanding of best security practices and continual updating of knowledge base

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

Send Resumes to: [e-mail]

Community Options is an Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.