Heavy Equipment Service Writer: Customer Liaison

Power Motive Corporation; Bloomfield (NM); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

HSA Plans with Employer Contribution

Vision

Dental

401K with Company Match

AD&D coverage

Supplemental Life Insurance

PTO accruing on start date

Sick Time accruing on start date

Bereavement Leave

Jury Duty Pay

Disability Insurance

EAP Program

Training and Advancement Opportunities

Boot Allowance

Safety Glasses Allowance

Job summary

Power Motive Corporation in Bloomfield, NM seeks a Service Writer to bridge customer service with the internal service team. You will streamline clerical duties, schedule technicians, finalize work orders, and support month-end close with accurate timekeeping records.

Role focuses on open work orders, billing, warranty handling, and maintaining customer profiles while upholding our commitment to quality and ethical business practices. Full-time hourly, Monday–Friday.

Responsibilities

• Open work orders and maintain control until closed and invoiced.
• Handle Repair Order charges, parts, warranty validation & claims.
• Manage timecards and input into Paycom and CDK/IntelliDealer.
• Code invoices for payment.
• Return cores and unused parts from service work orders.
• Maintain a clean and safe work area.
• Accounts for all time on a time card and for all material used.
• Handle service department filing and records.
• Update customer profiles using equipment, hours or other information.
• Maintain accessories and supplies and prepare replacement orders.
• Assist Fleet Manager with licensing, insurance cards, and DOT records.
• Completes other duties as assigned.
• Answer phones and direct calls; assist when possible or take a message.
• Assist in handling customer complaints and concerns.
• Greet customers in a courteous manner.
• Treat customers fairly with honesty and integrity.
• Maintain positive relationships with customers and colleagues.
• Focus on quality and service.
• Be neat and clean and demonstrate interest in growing the dealership.

Job description

Power Motive Corporation in Bloomfield, NM seeks a Service Writer to bridge customer service with the internal service team. You will streamline clerical duties, schedule technicians, finalize work orders, and support month-end close with accurate timekeeping records.

Role focuses on open work orders, billing, warranty handling, and maintaining customer profiles while upholding our commitment to quality and ethical business practices. Full-time hourly, Monday–Friday.