Service Writer

Power Motive Corporation; Bloomfield (NM); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

HSA with employer contribution

401K with company match

PTO accrual from start date

Sick time

Job summary

Power Motive Corporation is seeking a Service Writer to support the Heavy Equipment Service Department. You will liaise between customer service and the internal service team, streamline clerical duties, schedule technicians, and finalize work orders from start to finish.

Responsibilities include managing work orders, handling charges and warranties, and ensuring accurate timekeeping and documentation. This full-time role is based in Bloomfield, NM, with standard hours Monday to Friday.

Qualifications

• Experience in service department administration is preferred.
• Strong organizational and multitasking abilities required.
• Excellent communication and problem-solving skills needed.

Responsibilities

• Open and close work orders, document time and actions in the system.
• Handle repair order charges, parts, warranty validation and claims.
• Input timecards into Paycom and CDK/IntelliDealer for invoicing.
• Assist Fleet Manager with license, insurance and DOT records.

Skills

Customer service

Clerical skills

Communication

Time management

Tools

Paycom

CDK/IntelliDealer

Job description

As a Service Writer for Power Motive Corporation, you will play a key role in our Heavy Equipment Service Departments overall success. You will be the liaison between our customer service and our internal service team. You will be responsible for streamlining the day-to-day clerical duties of the Service Department, while scheduling Technicians for jobsites, finalizing Work Orders start to finish, and answering customer questions. Working directly with our Service Manager, you will help with month end closing of work orders, along with recording daily accuracy of Technicians Time in our Service Departments recording keeping software.Service Department Operations:Open work orders as directed by the Service Manager and maintain control until closed and invoiced.Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.Manage timecards and input into both Paycom and CDK/IntelliDealerCode invoices for paymentReturn cores and unused parts from service work orders.Maintains a clean and safe work area.Accounts for all time on a time card and for all material used in performing assigned dutiesHandles service department filing and records.Updates customer profiles using equipment, hours or other information from the customer work orders.Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.Assist Fleet Manager by maintaining service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.Completes other duties as assigned.2. Customer Service:Answer phones – direct phone calls, if no one is available, help when possible or take a messageAssist in handling customer complaints and concernsGreet customers immediately in a courteous mannerTreat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices3. CommitmentsTreat all employees and customers fairly, courteously and with dignityMaintain positive relationships with customers, other employees and ownersFocus on Quality & ServiceBe neat and cleanDemonstrate an interest in growing the dealerships businessEnvironment, Job Shift, and Physical Requirements:Environment: Office Setting with moderate outdoor exposure.Noise Level: Low to ModeratePhysical Requirements: Normal Physical Agility. (This role requires long periods of sitting or standing at office station.)Hours and standard shift: Monday - Friday from 7am-4pm or 8am -5pm depending on Service need.Status: Full Time Hourly.Benefits:Medical InsuranceHSA Plans with Employer Contribution up to $1750.00 annuallyVisionDental401K with Company Match100K Employer paid AD&DSupplemental Life Insurance OptionsPTO accruing on start dateSick Time accruing on start date72 hours of Bereavement LeaveFull Day Jury Duty PayShort Term and Long Term DisabilityEAP ProgramDealership Komatsu Training and Advancement OpportunitiesAnnual Boot AllowancePrescription Safety Glasses Allowance