Service Writer

Power Motive Corporation; Bloomfield (NM); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

HSA Plans with Employer Contribution

Vision

Dental

401K with Company Match

AD&D coverage

Supplemental Life Insurance

PTO accruing on start date

Sick Time accruing on start date

Bereavement Leave

Jury Duty Pay

Disability Insurance

EAP Program

Training and Advancement Opportunities

Boot Allowance

Safety Glasses Allowance

Job summary

Power Motive Corporation in Bloomfield, NM seeks a Service Writer to bridge customer service with the internal service team. You will streamline clerical duties, schedule technicians, finalize work orders, and support month-end close with accurate timekeeping records.

Role focuses on open work orders, billing, warranty handling, and maintaining customer profiles while upholding our commitment to quality and ethical business practices. Full-time hourly, Monday–Friday.

Responsibilities

• Open work orders and maintain control until closed and invoiced.
• Handle Repair Order charges, parts, warranty validation & claims.
• Manage timecards and input into Paycom and CDK/IntelliDealer.
• Code invoices for payment.
• Return cores and unused parts from service work orders.
• Maintain a clean and safe work area.
• Accounts for all time on a time card and for all material used.
• Handle service department filing and records.
• Update customer profiles using equipment, hours or other information.
• Maintain accessories and supplies and prepare replacement orders.
• Assist Fleet Manager with licensing, insurance cards, and DOT records.
• Completes other duties as assigned.
• Answer phones and direct calls; assist when possible or take a message.
• Assist in handling customer complaints and concerns.
• Greet customers in a courteous manner.
• Treat customers fairly with honesty and integrity.
• Maintain positive relationships with customers and colleagues.
• Focus on quality and service.
• Be neat and clean and demonstrate interest in growing the dealership.

Job description

As a Service Writer for Power Motive Corporation, you will play a key role in our Heavy Equipment Service Departments overall success. You will be the liaison between our customer service and our internal service team. You will be responsible for streamlining the day-to-day clerical duties of the Service Department, while scheduling Technicians for jobsites, finalizing Work Orders start to finish, and answering customer questions. Working directly with our Service Manager, you will help with month end closing of work orders, along with recording daily accuracy of Technicians Time in our Service Departments recording keeping software.

Service Department Operations

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.
• Manage timecards and input into both Paycom and CDK/IntelliDealer
• Code invoices for payment
• Return cores and unused parts from service work orders.
• Maintains a clean and safe work area.
• Accounts for all time on a time card and for all material used in performing assigned duties
• Handles service department filing and records.
• Updates customer profiles using equipment, hours or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.
• Assist Fleet Manager by maintaining service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.
• Completes other duties as assigned.
• Customer Service:
• Answer phones – direct phone calls, if no one is available, help when possible or take a message
• Assist in handling customer complaints and concerns
• Greet customers immediately in a courteous manner
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
• Commitments
• Treat all employees and customers fairly, courteously and with dignity
• Maintain positive relationships with customers, other employees and owners
• Focus on Quality & Service
• Be neat and clean
• Demonstrate an interest in growing the dealerships business

Environment, Job Shift, And Physical Requirements

Environment: Office Setting with moderate outdoor exposure.

Noise Level: Low to Moderate

Physical Requirements: Normal Physical Agility. (This role requires long periods of sitting or standing at office station.)

Hours and standard shift: Monday - Friday from 7am-4pm or 8am -5pm depending on Service need.

Status: Full Time Hourly.

Benefits

• Medical Insurance
• HSA Plans with Employer Contribution up to $1750.00 annually
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life Insurance Options
• PTO accruing on start date
• Sick Time accruing on start date
• 72 hours of Bereavement Leave
• Full Day Jury Duty Pay
• Short Term and Long Term Disability
• EAP Program
• Dealership Komatsu Training and Advancement Opportunities
• Annual Boot Allowance
• Prescription Safety Glasses Allowance