Service Writer: Customer Care & Work-Order Coordination

LandPro Equipment, LLC; Hall (NY); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Short-Term Disability

401K with Company Match

John Deere University access

Employee discount on Equipment

Résumé du poste

LandPro Equipment is seeking a Service Writer to be the connection between customers and the service team. You’ll greet customers, understand service needs, and ensure work orders and communications run smoothly, keeping customers informed and the team aligned.

Daily work emphasizes problem-solving, clear communication, and delivering a high-quality service experience. You’ll build relationships with customers and coworkers and help get equipment back up and running quickly.

Qualifications

• Take pride in your work and want to grow your skills.
• Communicate clearly and stay organized, even in a fast-paced environment.
• Enjoy helping customers and solving problems.
• Work well as part of a team and support those around you.
• Care about doing the job right and delivering great service every time.

Responsabilités

• deliver a high-quality, professional experience at every stage of the service process
• support customers by clearly communicating service needs, timelines, and updates
• open, manage, and close work orders with accuracy and attention to detail
• coordinate with technicians and parts teams to keep work moving efficiently
• build strong relationships with customers and coworkers through clear communication and respect
• help ensure customers leave confident in the service they received

Connaissances

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Outils

Basic computer skills

Description du poste

LandPro Equipment is seeking a Service Writer to be the connection between customers and the service team. You’ll greet customers, understand service needs, and ensure work orders and communications run smoothly, keeping customers informed and the team aligned.

Daily work emphasizes problem-solving, clear communication, and delivering a high-quality service experience. You’ll build relationships with customers and coworkers and help get equipment back up and running quickly.