Service Writer

Power Motive Corp.; Bloomfield (NM); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

HSA Plans with Employer Contribution

Vision

Dental

401K with Company Match

100K Employer paid AD&D

Supplemental Life Insurance Options

PTO accruing on start date

Sick Time accruing on start date

Bereavement Leave

Full Day Jury Duty Pay

Short Term and Long Term Disability

EAP Program

Dealership Komatsu Training and Advanc

Job summary

Power Motive Corporation in Bloomfield, NM is seeking a Service Writer to bridge our customer service and the internal service team. You will streamline clerical duties, schedule technicians for jobsites, and finalize work orders from start to finish.

Working with the Service Manager, you will assist with month-end closing of work orders and track technician time using our timekeeping software. The role is full-time, with Monday–Friday shifts, and a comprehensive benefits package.

Qualifications

• Open work orders and maintain control until closed and invoiced.
• Code invoices for payment.
• Return cores and unused parts from service work orders.
• Update customer profiles using equipment, hours or other information from work orders.

Responsibilities

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Handle Repair Order charges, parts, warranty validation & claims coverage.
• Manage timecards in Paycom and CDK/IntelliDealer and input data.
• Attend to customer questions and ensure accurate service records.

Tools

Paycom

CDK/IntelliDealer

Job description

Service Writer# Service WriterBloomfield, NM 87413## OverviewSalary Range$26.00 - $32.00 HourlyPosition TypeFull TimeCategoryAdmin - Clerical## DescriptionAs a Service Writer for Power Motive Corporation, you will play a key role in our Heavy Equipment Service Departments overall success. You will be the liaison between our customer service and our internal service team. You will be responsible for streamlining the day-to-day clerical duties of the Service Department, while scheduling Technicians for jobsites, finalizing Work Orders start to finish, and answering customer questions. Working directly with our Service Manager, you will help with month end closing of work orders, along with recording daily accuracy of Technicians Time in our Service Departments recording keeping software.**Service Department Operations:*** Open work orders as directed by the Service Manager and maintain control until closed and invoiced.* Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.* Manage timecards and input into both Paycom and CDK/IntelliDealer* Code invoices for payment* Return cores and unused parts from service work orders.* Maintains a clean and safe work area.* Accounts for all time on a time card and for all material used in performing assigned duties* Handles service department filing and records.* Updates customer profiles using equipment, hours or other information from the customer work orders.* Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.* Assist Fleet Manager by maintaining service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.* Completes other duties as assigned.**2. Customer Service:*** Answer phones – direct phone calls, if no one is available, help when possible or take a message* Assist in handling customer complaints and concerns* Greet customers immediately in a courteous manner* Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices**3. Commitments*** Treat all employees and customers fairly, courteously and with dignity* Maintain positive relationships with customers, other employees and owners* Focus on Quality & Service* Be neat and clean* Demonstrate an interest in growing the dealerships business**Environment, Job Shift, and Physical Requirements:** **Environment:** Office Setting with moderate outdoor exposure. **Noise Level:** Low to Moderate**Physical Requirements:** Normal Physical Agility. (This role requires long periods of sitting or standing at office station.)**Hours and standard shift:** Monday - Friday from 7am-4pm or 8am -5pm depending on Service need.**Status:** Full Time Hourly.**Benefits:*** Medical Insurance* HSA Plans with Employer Contribution up to **$1750.00 annually*** Vision* Dental* 401K with Company Match* 100K Employer paid AD&D* Supplemental Life Insurance Options* PTO accruing on start date* Sick Time accruing on start date* 72 hours of Bereavement Leave* Full Day Jury Duty Pay* Short Term and Long Term Disability* EAP Program* **Dealership Komatsu Training** and Advancement Opportunities* Annual Boot Allowance* Prescription Safety Glasses Allowance