Hearing Health Outreach Specialist

NationsBenefits, LLC; Lone Tree (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

NationsBenefits is a fast-growing Healthcare Fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador role is on-site at the Sam's Club Hearing Aid Center in Lone Tree, CO, supporting licensed dispensers and engaging members to schedule tests and drive product adoption.

You will perform outbound calls, educate customers about hearing wellness, and promote HAC services and related products while representing a compliant, service-focused

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of HAC products and services.
• Set the stage for testing and full purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing aid products when appropriate.
• Walk the club and participate in events to drive engagement.

Skills

Customer service

Retail sales

Communication

Scheduling

Outreach

Education

High school diploma

Tools

Scheduling software

PC hardware & software

General computer & Internet knowledge

Job description

NationsBenefits is a fast-growing Healthcare Fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador role is on-site at the Sam's Club Hearing Aid Center in Lone Tree, CO, supporting licensed dispensers and engaging members to schedule tests and drive product adoption.

You will perform outbound calls, educate customers about hearing wellness, and promote HAC services and related products while representing a compliant, service-focused