Hearing Health Outreach Specialist

NationsBenefits; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

NationsBenefits is a growing Healthcare Fintech provider delivering supplemental benefits, fintech payment platforms, and member engagement solutions. The Hearing Ambassador supports licensed dispensers, engaging customers and addressing hearing wellness, scheduling appointments, and driving growth through community outreach and relationships.

Based in HAC, you will make 30-50 outbound calls daily, aim for four tests per day, promote non-hearing aid products, and participate in events like Sam's

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with scheduling appointments for patients/customers.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have working knowledge of Hearing Aid Center (HAC) products and services.
• Set the stage for full tests and full purchases when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non-hearing aid products when Members do not have hearing loss.
• Aim for a 50% increase in non-hearing aid product sales.
• Learn and use the handheld screener as a lead intercepting tool where state regulations allow.
• Assist with calling past tested Members for scheduling return visits.
• Promote HAC during Sam's Club events and other outreach efforts.
• Work primarily in HAC but spend 95% of time in clubs intercepting and setting tests.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma

Job description

NationsBenefits is a growing Healthcare Fintech provider delivering supplemental benefits, fintech payment platforms, and member engagement solutions. The Hearing Ambassador supports licensed dispensers, engaging customers and addressing hearing wellness, scheduling appointments, and driving growth through community outreach and relationships.

Based in HAC, you will make 30-50 outbound calls daily, aim for four tests per day, promote non-hearing aid products, and participate in events like Sam's