Hearing Care & Outreach Coordinator

NationsBenefits; Thornton (CO); On-site; USD 32,000 - 46,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for the Sam’s Club Hearing Aid Center in Thornton, CO. This on-site role supports licensed dispensers by engaging customers, scheduling tests, and driving growth through community outreach and customer relationships.

You will handle outbound calls, educate members about hearing wellness, and work to secure tests and promote related products, contributing to store-level sales goals and service delivery.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Communication skills

Scheduling software

Problem solving

Education

High school diploma

Tools

CRM systems

MS Office

Job description

NationsBenefits is seeking a Hearing Ambassador for the Sam’s Club Hearing Aid Center in Thornton, CO. This on-site role supports licensed dispensers by engaging customers, scheduling tests, and driving growth through community outreach and customer relationships.

You will handle outbound calls, educate members about hearing wellness, and work to secure tests and promote related products, contributing to store-level sales goals and service delivery.