Hearing Health Outreach & Appointment Coordinator

NationsBenefits; Lone Tree (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

NationsBenefits in Lone Tree, CO is seeking a Hearing Ambassador to assist the licensed dispenser, engage members, and support daily duties at the Sam's Club Hearing Aid Center. You will educate on hearing wellness, schedule tests, complete outbound calls, and help grow non-hearing-aid product sales while promoting HAC events to drive community engagement.

This on-site role requires strong customer service, retail experience, and solid computer skills to manage scheduling software and

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication and organizational skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Appointment scheduling

PC knowledge

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware

Job description

NationsBenefits in Lone Tree, CO is seeking a Hearing Ambassador to assist the licensed dispenser, engage members, and support daily duties at the Sam's Club Hearing Aid Center. You will educate on hearing wellness, schedule tests, complete outbound calls, and help grow non-hearing-aid product sales while promoting HAC events to drive community engagement.

This on-site role requires strong customer service, retail experience, and solid computer skills to manage scheduling software and