Hearing Health Outreach & Appointment Coordinator

NationsBenefits, LLC; Maplewood (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, scheduling appointments, and driving growth through community outreach at the Sam's Club Hearing Aid Center in Maplewood, MO.

The role emphasizes strong customer service and sales skills, bilingual Spanish preferred, and experience with scheduling and computer systems. On-site position with opportunities to contribute to member satisfaction and center performance.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; scheduling familiarity.
• Excellent oral and written communication; organizational and problem-solving skills.

Responsibilities

• Have working knowledge of HAC products and services.
• Set the stage for tests and full purchases when interacting with Members.
• Complete 30-50 outbound calls daily to customers.
• Secure a minimum of 4 immediate or scheduled tests daily.
• Promote non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events and related activities.
• Will be based in HAC but spend 95% of time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Scheduling

Education

High school diploma

Tools

PC hardware

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, scheduling appointments, and driving growth through community outreach at the Sam's Club Hearing Aid Center in Maplewood, MO.

The role emphasizes strong customer service and sales skills, bilingual Spanish preferred, and experience with scheduling and computer systems. On-site position with opportunities to contribute to member satisfaction and center performance.