Hearing Care Outreach Coordinator

NationsBenefits; Eagan (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for an On-Site role at the Sam's Club Hearing Aid Center in Eagan. You will engage customers, support hearing health needs, educate about hearing wellness, schedule appointments, and help grow the center through community outreach.

The role requires strong customer service, sales experience, and comfort with scheduling software. You will work with the licensed dispenser and audiologist to meet daily targets and deliver excellent patient experiences.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer/Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Communication skills

Scheduling

Problem solving

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador for an On-Site role at the Sam's Club Hearing Aid Center in Eagan. You will engage customers, support hearing health needs, educate about hearing wellness, schedule appointments, and help grow the center through community outreach.

The role requires strong customer service, sales experience, and comfort with scheduling software. You will work with the licensed dispenser and audiologist to meet daily targets and deliver excellent patient experiences.