Hearing Care Ambassador: Scheduling & Outreach

NationsBenefits, LLC; Medford (NY); Presencial; USD 21.000 - 30.000; Tempo integral

Resumo da vaga

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach at the Sam's Club Hearing Aid Center in Medford, NY.

The role requires strong customer service and sales experience, a high school diploma, and proficiency with scheduling software; it is an on-site position with duties spanning outreach and test scheduling.

Qualificações

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Have a working knowledge of Hearing Aid Center products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Conhecimentos

Customer service

Sales experience

Retail experience

Communication skills

Scheduling experience

Formação

High school diploma or equivalent

Ferramentas

Scheduling software

PC hardware & software

Descrição da vaga

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach at the Sam's Club Hearing Aid Center in Medford, NY.

The role requires strong customer service and sales experience, a high school diploma, and proficiency with scheduling software; it is an on-site position with duties spanning outreach and test scheduling.