Hearing Care Outreach Coordinator

NationsBenefits; Chesterfield (MO); On-site; USD 19,286 - 27,552; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Chesterfield, MO. This on-site role focuses on engaging customers, addressing hearing health needs, and scheduling tests and appointments.

You will perform outbound calls, drive test conversions, and promote non-hearing aid products while supporting growth through community outreach and relationship building. Strong communication and scheduling experience are essential.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Education

High school diploma

Tools

Scheduling software

PC basics

Job description

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Chesterfield, MO. This on-site role focuses on engaging customers, addressing hearing health needs, and scheduling tests and appointments.

You will perform outbound calls, drive test conversions, and promote non-hearing aid products while supporting growth through community outreach and relationship building. Strong communication and scheduling experience are essential.