Hearing Care Concierge & Outreach Specialist

NationsBenefits, LLC; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser and meet daily goals at the Sam's Club Hearing Aid Center in Houston, TX. You will engage customers, support hearing health needs, educate about hearing wellness, and help schedule appointments.

Daily you will perform outbound calls, promote non-hearing aid products, and work at events to drive growth and customer relationships. High school diploma and strong communication skills required.

Qualifications

• Strong customer service, sales, or retail experience.
• Excellent oral and written communication skills.
• Experience with patient/customer appointment scheduling.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Communication skills

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser and meet daily goals at the Sam's Club Hearing Aid Center in Houston, TX. You will engage customers, support hearing health needs, educate about hearing wellness, and help schedule appointments.

Daily you will perform outbound calls, promote non-hearing aid products, and work at events to drive growth and customer relationships. High school diploma and strong communication skills required.