Hearing Health Outreach & Test Scheduler

NationsBenefits, LLC; Hanover (York County); On-site; USD 32,000 - 40,000; Full time

Job summary

The NationsBenefits, LLC Hearing Aid Center in Hanover, PA seeks a Hearing Ambassador to engage customers, educate on hearing wellness, and schedule tests and appointments on-site at Sam's Club. Must have strong customer service, sales, and retail experience, plus basic PC knowledge.

Responsibilities include outbound calling, securing daily tests, promoting non-hearing aid products, and supporting growth through community outreach and member relationships, while spending 95% of time walking the

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware/general computer knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of HAC products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non-hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Scheduling

Communication

Retail experience

PC basics

Education

High school diploma

Tools

Scheduling software

PC hardware basics

Job description

The NationsBenefits, LLC Hearing Aid Center in Hanover, PA seeks a Hearing Ambassador to engage customers, educate on hearing wellness, and schedule tests and appointments on-site at Sam's Club. Must have strong customer service, sales, and retail experience, plus basic PC knowledge.

Responsibilities include outbound calling, securing daily tests, promoting non-hearing aid products, and supporting growth through community outreach and member relationships, while spending 95% of time walking the