Hearing Health Advocate & Appointment Specialist

NationsBenefits, LLC; Dayton (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

NationsBenefits, LLC in Dayton, OH is hiring a Hearing Ambassador to assist the licensed dispenser, engage customers, educate hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center.

You will conduct 30-50 outbound calls daily, promote non-hearing aid products, and help grow the center’s business while spending 95% of time walking the club and intercepting potential leads.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Education

High school diploma or equivalent

Tools

Scheduling software

General computer knowledge

Job description

NationsBenefits, LLC in Dayton, OH is hiring a Hearing Ambassador to assist the licensed dispenser, engage customers, educate hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center.

You will conduct 30-50 outbound calls daily, promote non-hearing aid products, and help grow the center’s business while spending 95% of time walking the club and intercepting potential leads.