Hearing Health Ambassador & Scheduler

NationsBenefits; Charleston (WV); Presencial; USD 12 000 - 18 000; Tempo integral

Resumo da oferta

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Charleston, WV. The role focuses on engaging customers, educating about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationships.

Responsibilities include outbound calls, driving hearing tests, promoting non-hearing aid products, and supporting engagement at events. Strong customer service and scheduling experience are essential.

Qualificações

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer and Internet knowledge.
• Excellent oral and written communication, organizational and problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Conhecimentos

Customer service

Sales

Retail experience

Appointment scheduling

Communication

PC hardware

Formação académica

High school diploma

Ferramentas

Scheduling software

PC knowledge

Descrição da oferta de emprego

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Charleston, WV. The role focuses on engaging customers, educating about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationships.

Responsibilities include outbound calls, driving hearing tests, promoting non-hearing aid products, and supporting engagement at events. Strong customer service and scheduling experience are essential.