Hearing Care Outreach Coordinator

NationsBenefits, LLC; Clarksburg (WV); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

NationsBenefits, LLC, a Healthcare Fintech provider, is seeking a Hearing Ambassador to assist licensed dispensers and engage Members at the Sam's Club Hearing Aid Center in Clarksburg, WV. You will educate customers on hearing wellness, schedule appointments, set up tests, and drive growth through community outreach and customer relationships, with a focus on outbound calls and event participation.

This on-site, full-time role emphasizes strong customer service, product knowledge, and proactive

Qualificações

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience preferred.
• Excellent oral and written communication skills; organizational and problem-solving abilities.
• Previous experience with patient/customer appointment scheduling; familiarity with scheduling software.

Responsabilidades

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non-hearing aid products when Members without hearing loss are engaged.
• Promote HAC during Sam's Club events and center events; participate in external marketing events.
• Spend 95% of time walking/working the club, intercepting, and setting tests.

Conhecimentos

Customer service

Sales

Retail experience

Communication skills

Appointment scheduling

Formação académica

High school diploma or equivalent

Ferramentas

Scheduling software

PC hardware/software

Internet knowledge

Descrição da oferta de emprego

NationsBenefits, LLC, a Healthcare Fintech provider, is seeking a Hearing Ambassador to assist licensed dispensers and engage Members at the Sam's Club Hearing Aid Center in Clarksburg, WV. You will educate customers on hearing wellness, schedule appointments, set up tests, and drive growth through community outreach and customer relationships, with a focus on outbound calls and event participation.

This on-site, full-time role emphasizes strong customer service, product knowledge, and proactive