Hearing Health Advocate & Appointment Coordinator

Socket.dev; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate individuals about hearing wellness, schedule appointments, and support growth through community outreach at the Sam’s Club Hearing Aid Center in Erie, PA.

The role requires strong customer service and sales experience, plus scheduling and computer skills. You will be on-site and spend most time in-club, driving tests and product awareness.

Qualifications

• High school diploma or equivalent.
• Strong customer service or sales experience.
• Experience with scheduling appointments.
• Proficiency with basic computer systems and internet.
• Excellent verbal and written communication skills.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales

Communication

Scheduling

Problem-solving

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware & software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate individuals about hearing wellness, schedule appointments, and support growth through community outreach at the Sam’s Club Hearing Aid Center in Erie, PA.

The role requires strong customer service and sales experience, plus scheduling and computer skills. You will be on-site and spend most time in-club, driving tests and product awareness.