Hearing Care & Appointment Coordinator

NationsBenefits; Kissimmee (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers, engage customers, and educate on hearing wellness at a Sam's Club Hearing Aid Center in Kissimmee, FL. The role emphasizes scheduling tests, outbound outreach, and growing sales beyond hearing aids.

The ideal candidate has strong customer service and sales experience, solid PC skills, and the ability to work onsite at the center, promoting products and services to members and potential customers.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener to get qualified leads.
• Assist in calling past tested Members for scheduling return visits.
• Promote the HAC during Sam's club events and center events.

Skills

Customer service

Sales experience

Retail experience

PC knowledge

Education

High school diploma

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers, engage customers, and educate on hearing wellness at a Sam's Club Hearing Aid Center in Kissimmee, FL. The role emphasizes scheduling tests, outbound outreach, and growing sales beyond hearing aids.

The ideal candidate has strong customer service and sales experience, solid PC skills, and the ability to work onsite at the center, promoting products and services to members and potential customers.