Hearing Center Outreach & Scheduling Coordinator

NationsBenefits, LLC; Edison (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

NationsBenefits, LLC in Edison, NJ, is seeking a Hearing Ambassador to support licensed dispensers by engaging Members, educating on hearing wellness, and scheduling appointments at the Sam's Club Hearing Aid Center.

You will perform outbound calls, assist with tests, and promote related products while building relationships within the community to grow center traffic and member satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organizational and problem-solving skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have knowledge of all Hearing Aid Center products and services.
• Set the stage for full tests and promote full purchases when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing-aid products when appropriate.
• Aim for a 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener as a lead interception tool.
• Assist in calling past tested Members for appointments or referrals.
• Promote HAC during Sam’s Club events and community outreach.

Skills

Customer service experience

Sales experience

Retail experience

Communication skills

Appointment scheduling

Education

High school diploma or equivalent

Job description

NationsBenefits, LLC in Edison, NJ, is seeking a Hearing Ambassador to support licensed dispensers by engaging Members, educating on hearing wellness, and scheduling appointments at the Sam's Club Hearing Aid Center.

You will perform outbound calls, assist with tests, and promote related products while building relationships within the community to grow center traffic and member satisfaction.